![]() Schedule the first appointment within seven days. ![]() These can all be interspersed throughout the conversation between your front desk and new patients. Something like, “We have an amazing new imaging system!” Like, “We treat our patients like family!”Ĭ) Your office. Smith is board-certified?”,ī) Your staff. If your new patients have been referred by current patients, asking “Who can we thank for recommending us?” sends the message that you really appreciate your patients, both established and new.īuild value for you, the team, and the practice. For the sake of your marketing, you need to know what strategies are working for your practice. These will be documented so you and other staff members can use them to help build a strong practice-patient relationship.įind out how callers heard about your practice. In addition to the usual patient information, your coordinator should draw out some personal details. Gather information, including interesting personal facts. Language like “We love seeing new patients!” or “I can’t wait to meet you!” sends the right message. Even on the worst of days at the office, they must rise above any negative feelings to create a strong positive impression of your practice. To meet your front desk team’s goals, here’s what the Front Desk Coordinator should be trained to accomplish in the first few minutes with a new patient: The checklist gives the new team members a place to start. It’s also helpful if another team member is filling in. They can be practical when training new front office team members. How Do I Train My Dental Front Of The Office?ĭental front desk training checklists are valuable for a couple of reasons. If you are not sure of your answers or if any of your answers are no, there’s room for improvement. If you can honestly answer “yes” to the four questions below, you most likely have a good team. Is your practice a great place to work?.Does your front desk staff exhibit proper phone etiquette?.Does your front desk staff have strong interpersonal skills?. ![]() If you are worried your front desk staff is falling short on their front desk manners, here are four questions to ask yourself. Your dental practice’s success depends on having the highest possible level of organization for your office managers. Your dental office manager is the first person that comes in contact with the patient - so it’s pretty important that they are organized. They’re the face of your practice! Proper front desk etiquette is very important, yet many skip formal training for their folks working upfront. Making a positive first impression is a powerful part of the front desk staff’s job in your dental practice. How to Know When Your Front Desk Staff Needs Improvement with a Dental Front Desk Training Checklist ![]()
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